Cancellation, Returns & Refund Policy

Aspire More
Last Updated: 18/08/2026

This Cancellation, Returns & Refund Policy ("Policy") forms part of the Terms & Conditions governing purchases made through www.aspiremore.in ("Website"), operated by Aspire More ("Company", "we", "us" or "our"). By placing an order, you agree to this Policy.

1. General Policy

We sell home decor products, many of which are fragile, handcrafted, hand-finished or made from natural materials. Except where required by applicable law, we do not accept returns or exchanges merely because a customer has changed their mind, no longer wants the product, considers it unsuitable for a particular space, prefers a different colour/style, or has ordered an incorrect size or quantity.

Returns are considered only for products that are delivered damaged, defective, broken, materially incorrect or incomplete, and only where the issue is reported within 72 hours of delivery in accordance with this Policy.

2. Order Cancellation by Customer

You may request cancellation within 12 hours of placing the order, provided the order has not been processed, packed, invoiced or dispatched. A cancellation request is not effective until confirmed by us.

To request cancellation, email reachus@aspiremore.in with the subject 'Cancellation' and include your order number and registered contact details.

Once an order has been processed, packed, invoiced or dispatched, we may be unable to cancel it. Refusal to accept delivery after dispatch does not automatically create a right to refund and may result in reasonable return-to-origin or re-delivery costs being deducted or charged where permitted by law.

3. Cancellation by the Company

We may refuse, hold or cancel an order in whole or in part where reasonably necessary, including because of stock unavailability, a product failing quality checks, pricing or listing errors, payment failure or verification issues, suspected fraud or abuse, quantity restrictions, incorrect or unserviceable delivery information, legal restrictions, technical errors or circumstances beyond our reasonable control.

If we cancel a prepaid item, the amount collected for that cancelled item will be refunded in accordance with the applicable refund method. Cancellation of one item does not necessarily require cancellation of the balance of the order.

4. 72-Hour Reporting Requirement

If a product is delivered damaged, defective, broken, materially different from the product ordered, incorrect or missing an essential component, you must notify us at reachus@aspiremore.in within 72 hours of delivery.

Claims received after 72 hours will not ordinarily qualify for return, replacement or refund, except where required by applicable law or where an expressly stated product warranty applies.

5. Evidence Required for a Claim

To enable us to verify a claim, please provide:

• order number and registered contact details;
• a clear description of the issue;
• clear photographs of the complete product and close-ups of the alleged damage or defect;
• photographs of the outer carton, internal protective packaging and shipping label;
• photographs of any visible damage to the packaging; and
• a clear, continuous unboxing video, where available.

For fragile products, we strongly recommend recording a continuous unboxing video beginning before the sealed package is opened and continuing until all items, accessories and packaging have been fully inspected. This evidence may be particularly important for claims relating to breakage, missing items or incorrect products.

6. Do Not Discard Product or Packaging

You must retain the product, all components, labels, accessories, manuals, original inner packaging and outer shipping packaging until the claim is resolved. Discarding packaging or components may prevent a safe return or make verification more difficult.

7. What Is Not Ordinarily Considered a Defect

The following characteristics will not ordinarily be treated as defects, subject to applicable law:

• natural differences in colour, grain, knots, veining, texture, tone, pattern or surface character;
• minor variation in glaze, finish, patina, bubbles, pinholes, brush marks, tool marks, weld marks or handmade details;
• minor dimensional or weight variations within reasonable handcrafted or manufacturing tolerances;
• differences caused by photography, lighting, styling, digital rendering or screen settings;
• natural ageing, oxidation, patina, weathering or fading of materials over time;
• variations between separate pieces of a handmade or natural-material product;
• normal wear and tear; or
• damage arising after delivery from impact, misuse, improper handling, installation, storage, cleaning, moisture, heat, chemicals, abrasives, sunlight, alteration or unauthorised repair.

8. Initial Review of Claim

We may ask for additional photographs, video, measurements, packaging images or other reasonable information. Submission of a claim does not automatically mean that the product is accepted as defective or eligible for return.

Where appropriate, we may assess the claim from the evidence provided or require the product to be returned for physical inspection.

9. Return Authorisation

Do not send a product back unless we have authorised the return or provided return instructions. Unauthorised returns may be refused or may result in additional costs.

9A. Return Shipping and Collection Costs

Where a claim is approved under this Policy, we will arrange collection of the product through our courier/logistics partner at no cost to you. You will not be charged for return shipping in a verified damaged, defective, materially incorrect or incomplete product claim.

Where a return or exchange is requested for a reason not covered by this Policy but is nonetheless accepted at our discretion, or where a claim is subsequently found not to have the reported issue (see Section 11), return shipping and any re-delivery costs will be borne by you and may be deducted from any applicable refund or store credit, where permitted by law.

Please hand the product only to the authorised courier/logistics partner and retain any pickup receipt, SMS, tracking number or other acknowledgement as proof of handover.

10. Packaging for an Approved Return

An approved return must be securely packed to prevent further damage in transit, preferably using the original internal and external packaging. All accessories, components, tags, labels and documents supplied with the product should be included.

If the product suffers additional damage because it was inadequately packed for return, we may take that damage into account when assessing the claim, to the extent permitted by law.

11. Inspection of Returned Product

Returned products may be inspected for authenticity, condition, completeness and the reported issue. We may compare the returned product with dispatch, quality-control, packaging and product records.

If, after reasonable assessment, the product is found not to have the reported defect, is found to have been used or altered, or the damage is attributable to mishandling after delivery or inadequate return packaging, we may decline the claim and may recover reasonable return and re-delivery costs where permitted by law.

12. Remedies for an Approved Claim

For a verified damaged, defective, broken, incorrect or incomplete product, we may, depending on the nature of the issue, product availability and applicable law, offer one or more of the following:

• repair;
• replacement with the same or an equivalent product;
• replacement of a missing component;
• store credit/credit note; or
• refund.

Where repair or replacement is reasonably feasible, we may offer that remedy before refund, subject to rights that cannot be excluded under applicable consumer law.

13. Replacement

A replacement is subject to stock availability. Replacement products may have the same reasonable handcrafted or natural-material variations described in our Terms & Conditions. If the same product is unavailable, we may offer an equivalent item, store credit or refund, subject to applicable law.

14. Refund Method

Approved prepaid refunds will ordinarily be credited to the original payment method. Processing time after initiation depends partly on the bank, card issuer, UPI provider, wallet or payment gateway.

Approved refunds for Cash on Delivery orders will be made by Store Credit, after receiving the information reasonably required to process the refund.

15. Refund Amount

Unless applicable law requires otherwise, an approved refund will ordinarily be limited to the amount paid for the affected product. Premium/express shipping, gift wrapping, installation or other separately consumed service charges may be non-refundable unless the service itself was not provided or the refund is required by law.

For a valid damage/defect/incorrect-product claim attributable to us or transit before delivery, reasonable return logistics will be handled in accordance with our instructions.

16. Refund Processing Time

We aim to initiate an approved refund within 7-10 working days after approval or completion of any required return inspection. After initiation, please allow the additional time required by your payment provider for the credit to appear.

17. Sale, Clearance and Promotional Products

Sale, clearance and promotional products are final sale for change-of-mind purposes and are not eligible for voluntary return or exchange. However, if a sale product is delivered damaged, defective, materially incorrect or incomplete, it must be reported within 72 hours and will be assessed under this Policy.

High sale volumes, promotional pricing or shipping delays do not by themselves create a right to cancel an order after it has entered processing or dispatch, subject to applicable law.

18. Gift Cards and Store Credit

Gift cards, vouchers and store credits are not products that may be returned for cash merely because they are unused or no longer required, except where required by law or expressly stated in the applicable Gift Card & Store Credit Policy.

Where a purchase was paid wholly or partly using a gift card or store credit, any approved refund may, to the extent permitted by law, be returned to the same form of value for the corresponding portion of the original payment.

19. Bundles, Sets and Multi-Piece Products

Where a product is sold as a set, bundle or multi-piece unit, we may require the complete set to be returned for assessment if the reported issue affects the integrity or value of the set. If only a replaceable component is defective or missing, we may provide that component instead.

20. Customer-Caused Damage

Damage caused after delivery by improper unpacking, dropping, impact, water, heat, incorrect installation, unsuitable mounting, cleaning chemicals, abrasive materials, unauthorised repair, modification, commercial misuse or failure to follow care instructions is not covered by this Policy.

21. No Additional Compensation

To the maximum extent permitted by law, where we provide an appropriate repair, replacement, store credit or refund for an approved claim, no additional compensation is payable for inconvenience, loss of time, styling changes, third-party installation costs or consequential loss, unless such liability cannot lawfully be excluded.

22. Policy Abuse and Fraud

We may investigate suspected fraudulent, repeated or abusive claims. Where reasonably supported by evidence, we may restrict account privileges, payment methods, COD availability or future orders, or take other lawful action. Nothing in this clause limits genuine consumer rights.

23. Contact

Returns / Damage Claims: reachus@aspiremore.in
Phone/WhatsApp: +91 8668435346
Business Hours: 9am to 5pm.