FAQs

Aspire More

GENERAL & PRODUCT QUERIES

How can I contact you?
For product, order, delivery or website-related queries, please contact us at reachus@aspiremore.in or Phone/WhatsApp- +91 8668435346 between 9am to 5pm, Mon-Sat.

Where can I find product dimensions and material details?
Product dimensions, materials and other relevant specifications are provided on the individual product page. Please review these details carefully before placing your order, particularly for products intended for a specific space.

Will the product look exactly like the photograph on the website?
We make every reasonable effort to represent our products accurately. However, colours may appear slightly different depending on photography, lighting and your screen settings. Handcrafted and natural-material products may also vary slightly from piece to piece.

Why does my product have variations in colour, grain, texture or finish?
Many of our products are handcrafted, hand-finished or made from natural materials such as wood, stone, marble, ceramic, glass, metal, cane, rattan and natural fibres. Variations in colour, grain, veining, texture, pattern, finish, shape and minor dimensions are part of the character of these materials and processes and are not ordinarily considered defects.

Are product dimensions exact?
Dimensions shown on the website are intended to be as accurate as possible, but minor variations can occur, especially in handcrafted products. Please allow for reasonable manufacturing or artisanal tolerances.

How should I care for my home decor products?
Please follow any care instructions displayed on the product page or supplied with the product. As a general rule, avoid harsh chemicals, abrasive cleaners, prolonged moisture, excessive heat and direct sunlight unless the product is specifically designed for such exposure.

PLACING AN ORDER & PAYMENT

Do I need an account to place an order?
You may place an order as a guest. If account creation is available, having an account can make it easier to view your order history and manage your details.

What payment methods do you accept?
We accept the payment methods displayed at checkout, which may include credit cards, debit cards, UPI, net banking, wallets, COD and other payment options supported by our payment partners.

Is Cash on Delivery available?
Not as of now. If and when Cash on Delivery is offered, availability may depend on the delivery PIN code, product type and order value.

Can I get a GST invoice?
Where applicable, please provide your correct legal business name, billing details and GSTIN at the time of ordering so that the invoice can be prepared correctly.

What should I do if my payment is debited but I do not receive an order confirmation?
Please do not immediately repeat the payment. Check your email/SMS and your bank or payment-app status, then contact us at reachus@aspiremore.in with the payment reference and amount. We will check the transaction with our payment partner and assist you.

What happens if an item becomes unavailable after I place my order?
Although we make reasonable efforts to keep stock information current, an item may occasionally become unavailable or fail our quality check after an order is placed. In such cases, we may cancel the affected item and refund any amount already collected for it.

ORDER CANCELLATION & CHANGES

Can I cancel my order?
You may request cancellation within 8-16 hours after placing the order, provided it has not already been processed or dispatched. Once processing or dispatch has begun, cancellation may not be possible.

How do I request an order cancellation?
Please email reachus@aspiremore.in with the subject 'Cancellation' and include your order number.

Can I change the products in my order after placing it?
Once an order has entered processing, we may not be able to add, remove or substitute products. Please contact us as soon as possible and we will let you know whether a change can still be made.

Can I change my delivery address after placing an order?
Please contact us immediately at reachus@aspiremore.in. An address change may be possible only before the order has been processed or handed over to the delivery partner.

SHIPPING & DELIVERY

Where do you deliver?
We currently deliver to India only. Delivery is subject to the serviceability of your PIN/postal code by our logistics partners.

How long will my order take to arrive?
Orders are generally processed within 2-4 working days, and estimated delivery is 2-10 working days. Delivery estimates may vary by destination, product type, courier operations and circumstances beyond our control.

How much does shipping cost?
Any applicable shipping charge will be displayed at checkout before payment. Additional charges may apply to oversized, heavy, remote-area, express or special-handling shipments where disclosed before you complete your order.

How can I track my order?
Once your order has been dispatched, tracking details will be sent to the email address or mobile number provided with the order, where tracking is available.

Can products from the same order arrive separately?
Yes. Depending on availability, size, handling requirements or fulfilment location, products from the same order may be dispatched in separate consignments.

What if delivery is delayed?
Delivery timelines are estimates unless expressly guaranteed. Delays may occur because of weather, public holidays, courier disruptions, strikes, governmental restrictions, remote locations or other circumstances beyond our reasonable control. We will make reasonable efforts to assist with delayed shipments.

What happens if delivery is attempted when no one is available?
The courier may make another delivery attempt depending on its operating policy. Additional re-delivery or return-to-origin charges may apply if delivery repeatedly fails because the recipient is unavailable or the address provided is incorrect or incomplete, where permitted and disclosed.

My tracking says 'delivered', but I have not received my order. What should I do?
Please notify us at reachus@aspiremore.in within 48 hours of the courier's delivery scan. We will raise an investigation with the logistics partner.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

What should I do if my product arrives damaged or defective?
Please report the issue to reachus@aspiremore.in within 72 hours of delivery. Include your order number, a description of the issue, clear photographs of the product and the outer and inner packaging, and an unboxing video where available.

Do I need to record an unboxing video?
For fragile home decor products, we strongly recommend recording a continuous unboxing video beginning before the sealed package is opened and continuing until the product has been completely unpacked and inspected. The video can help us assess damage, breakage, missing items or an incorrect product and can also support an investigation with the courier.

How long do I have to report damage or a defect?
Damage, defects, breakage, materially incorrect products or missing components must be reported within 72 hours of delivery. Claims received after 72 hours will not ordinarily qualify for return, replacement or refund, except where required under applicable law.

What happens after I report a damaged or defective product?
We will review the information and evidence provided and may request additional photographs, video or return of the product for inspection. Once a valid claim is verified, we may offer repair, replacement, store credit or a refund, depending on the nature of the issue and product availability, subject to applicable law.

Should I throw away the packaging if the product is damaged?
No. Please retain the product and all original internal and external packaging until your claim has been reviewed and resolved. The packaging may be required for assessment or safe return transportation.

Is a slight colour, texture or finish variation considered a defect?
Not ordinarily. Natural and handcrafted products can have variations in colour, grain, veining, texture, pattern, finish, shape and minor dimensions. These characteristics are generally inherent to the material or artisanal process rather than manufacturing defects.

What if I receive the wrong product or something is missing?
Please notify us within 72 hours of delivery and provide your order number, photographs of the product and packaging, and an unboxing video where available. We will verify the discrepancy and arrange an appropriate resolution.

RETURNS, EXCHANGES & REFUNDS

Can I return a product if I change my mind?
No. We do not accept returns or exchanges for change of mind, personal preference, minor colour differences, suitability, size-selection issues or other non-defect-related reasons.

Which products are eligible for return?
Returns are accepted only where the product is delivered damaged, defective, broken, materially incorrect or incomplete, and the issue is reported to us within 72 hours of delivery.

Can I return a sale or discounted product?
Sale, clearance and promotional products are not returnable or exchangeable for change of mind. However, if such a product is delivered damaged, defective, materially incorrect or incomplete, you should report it within 72 hours of delivery and it will be assessed under our damaged/defective-product policy.

How do I return an approved product?
Once your claim is approved, we will provide return instructions and, where applicable, arrange pickup. The product should remain unused and be securely packed, preferably in its original internal and external packaging, with its accessories and components.

Who pays for return shipping if the product is damaged or defective?
For an approved damaged, defective or incorrect-product claim, return logistics will be handled in accordance with our Cancellation, Returns & Refund Policy.

When will I receive my refund?
Once a refund is approved and processed, it will ordinarily be sent to the original payment method. Please allow 7-10 working days for the amount to reflect, depending on your bank or payment provider.

How are refunds handled for Cash on Delivery orders?
Approved refunds for Cash on Delivery orders will be made by Store Credit, after receiving the information reasonably required to process the refund.

Can I exchange a damaged product instead of taking a refund?
Where stock is available and the claim is approved, we may offer a replacement. If replacement is not possible, another appropriate remedy such as repair, store credit or refund may be offered, subject to applicable law.

PRIVACY & ACCOUNT

What personal information do you collect?
Depending on how you use our website, we may collect information such as your name, email address, telephone number, billing and shipping address, account details, order history, communications with us and certain technical or website-usage information. Please refer to our Privacy Policy for full details.

Do you store my card or banking details?
Payment details may be entered directly on secure third-party payment-gateway systems. We do not intend to store complete payment-card, UPI, banking or wallet credentials on our own systems unless expressly stated and lawfully permitted.

Why do you use cookies?
Cookies and similar technologies may be used to keep the website functioning, remember preferences, understand website usage, measure campaigns, improve performance and, where permitted, personalise content or marketing.

Do you share my information with third parties?
We may share information where reasonably necessary with service providers that help us operate the business, such as payment gateways, logistics partners, hosting/e-commerce providers, analytics services, customer-support providers and professional advisers. We may also disclose information where required by law. Please see our Privacy Policy for details.

How can I stop receiving promotional messages?
You can use the unsubscribe option provided in marketing emails or contact us at reachus@aspiremore.in. Transactional messages required to service an order may still be sent.

How can I contact you about my personal information or a privacy concern?
Please contact Privacy/Grievance Officer at reachus@aspiremore.in or +91 8668435346

IMPORTANT NOTE

These FAQs are intended to make our policies easier to understand. They should be read together with our Terms & Conditions, Shipping & Delivery Policy, Cancellation, Returns & Refund Policy and Privacy Policy. If there is any inconsistency, the applicable formal policy and mandatory provisions of law will govern.